Return & Refund Policy

At Tingyong Trading Co., Ltd.., we strive to ensure your complete satisfaction with your purchase. If for any reason you are not satisfied with your order, please review our Return & Refund Policy below.

1. Eligibility for Returns
   You may return unworn and unused items within 30 days of receipt for a full refund. To qualify for a return:

   • The item must be in its original condition, with all tags and packaging intact.
   • Proof of purchase (receipt or order confirmation) must be included.

2. Return Process
   To initiate a return:

   • Contact our customer support team at syiqtellu08@outlook.com to request a return authorization.
   • We will provide you with instructions on how to return the item.
   • Please pack the item securely to prevent damage during shipping.

3. Refunds
   Once we receive your returned item and confirm its condition, we will process your refund within 7-10 business days. Refunds will be issued to the original payment method used for the purchase. Please note that shipping costs are non-refundable.

4. Exchanges
   We currently do not offer direct exchanges. If you wish to exchange an item, please return the original item for a refund and place a new order for the desired item.

5. Damaged or Defective Items
   If you receive a damaged or defective item, please contact us within 7 days of receipt. We will arrange for a replacement or refund at no additional cost to you.

6. Non-Returnable Items
   Certain items are non-returnable, including:

   • Customized or personalized products
   • Items marked as final sale

7. Contact Us
   For any questions or to initiate a return, please contact us at syiqtellu08@outlook.com. Our customer support team is here to help!

Thank you for shopping with Tingyong Trading Co., Ltd..! We appreciate your business and are dedicated to providing you with quality products and excellent service.